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1.1 Buy Blinds Direct will deliver Your goods to the address You have provided on the order form for delivery as soon as possible after Your order is acknowledged by you and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order. We normally aim to deliver Goods within approx 14 working days of acceptance of Your Order. The date notified to You will be an estimate only and We give no warranty that We will be able to deliver on that date.

1.2 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 2, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us. Your goods are despatched by National Courier, upon arrival you are required to open and inspect the goods for sign of damage, if there is any damage to the packaging or goods then you must sign the slip “Goods Damaged” and inform us immediately, no later than 3 days after receipt of goods. Failure to follow these steps may result in a charge being applied for the replacement of goods.

1.3 Redelivery charge: In the case the carrier has tried to deliver and the customer wasn't in and the carrier has left a card or a message on the phone and the customer has not contacted the carrier in order to arrange a convenient time for delivery we will apply a redelivery charge.

1.4 Next day delivery option will deliver the following day if the order is placed before 09:30 hrs, if the order is placed after 09:30 hrs then your order will be delivered the day after next excluding weekends and bank holidays.


2.1 Buy Blinds Direct warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You subject to normal wear and tear..

2.2 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:-

2.2.1 for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or

2.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or

2.2.3 if the Goods are defective on delivery, and You so request, arrange for a full refund of the price and delivery charge of the defective Goods by crediting Your debit or credit card within 30 days of receipt of the defective Goods provided that the Goods have not been made to measure, modified or subject to misuse or negligence. Please contact Us on Our order help-line or by e-mail as described above for guidance on how to pack Your Goods to return them.

2.3 No liability under clause 2.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.

2.4 If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.

2.5 Except where You are a consumer, Buy Blinds Direct will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

2.6 The rights You have under clauses 2.1 and 2.2 above do not in any way seek to limit Buy Blinds Direct' liability for death or personal injury resulting from Buy Blinds Direct' negligence and they do not limit any statutory rights You have as a consumer.

2.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.

2.8 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.